Effective Date: September 5, 2026

At TECH PROBIZ, we are committed to providing high-quality digital design, website development, and creative solutions that deliver value to our customers. We strive to ensure that every project meets the agreed requirements and expectations.

1. General Policy

We aim to provide a positive experience with every service we deliver. Because our services involve custom digital work, refund requests are reviewed according to the terms of this policy.

2. Refund Eligibility

TECH PROBIZ may provide refunds for eligible custom design, development, or other digital services following a review of the request.

Refund approval is subject to the circumstances of the project, work already completed, and the applicable terms of the purchase. Refunds are not automatically guaranteed and may be granted at the discretion of TECH PROBIZ.

3. 30-Day Money-Back Guarantee

Eligible new design service accounts may qualify for a 30-day money-back guarantee.

If you are dissatisfied with an eligible service, you must contact us within 30 days of the original purchase and explain the reason for your refund request.

The guarantee does not apply to services or expenses specifically identified as non-refundable under this policy.

4. Refund Processing

Once a refund has been approved, it will generally be processed within 30 business days.

Depending on the circumstances and original payment method, the refund may be issued to the original payment method or provided as an account credit where applicable.

Processing times may also depend on your bank, payment provider, or financial institution.

5. Original Payment Method

Approved refunds will generally be issued to the original purchaser using the same payment method used for the original transaction.

We may request reasonable information necessary to verify the original transaction before processing a refund.

6. Non-Refundable Services

Certain products and services are non-refundable, including but not limited to:

• Domain name registrations
• Domain name renewals
• Domain transfers
• Web hosting
• Third-party software or subscriptions
• Third-party services or fees
• Services or work that have already been completed or delivered
• Custom digital products that have already been provided

Third-party services may also be subject to the refund policies of the respective providers.

7. Domain Purchases

All domain registrations, renewals, and related purchases are final and non-refundable once completed.

Domain purchases are processed through domain registrars and cannot generally be reversed after registration. Customers retain ownership and applicable management rights over their registered domain, subject to the registrar’s terms and policies.

TECH PROBIZ cannot issue refunds for domain-related purchases once the registration or renewal has been successfully completed.

8. Cancellation Requests

If you wish to cancel a service or project, please contact us as soon as possible.

If work has already started, the amount of any potential refund may be affected by the work completed, resources used, third-party expenses, and other costs associated with the project.

9. How to Request a Refund

To request a refund, please contact us with:

• Your full name
• Email address used for the purchase
• Order or transaction details
• Name of the service purchased
• Reason for the refund request

All refund requests will be reviewed before a final decision is made.

10. Policy Updates

TECH PROBIZ reserves the right to update or modify this Refund and Returns Policy at any time. Changes will be posted on this page along with the updated Effective Date.